London Sexual Health Programme (LSHP)

Privacy Policy

 

Privacy Policy

The City of London Corporation is committed to protecting and respecting your personal data. This Privacy Notice explains how we use information about you and how we protect your personal data in connection with the London Sexual Health Programme. For full details on how the City of London Corporation processes personal information more generally, please visit www.cityoflondon.gov.uk/privacy

If you have any concerns or questions about how we look after your personal information, please contact the City of London’s Data Protection Officer, also the Comptroller and City Solicitor, Michael Cogher, at information.officer@cityoflondon.gov.uk. Please read this Privacy Policy document carefully. This Agreement authorises the user to access this website and the website information displayed therein and contains important information thereto. By accessing this website you imply your acceptance of the following terms and conditions.

Please note - this Privacy Notice was updated on 21st March 2025.

Legal

This Website is intended for informational purposes. In particular, this limited licence does not permit you to incorporate any material from this website in any other work, publications or website either of your own or belonging to any third party without the prior consent of London Sexual Health Programme. All pictures shown throughout the website are under London Sexual Health Programme’s licensing and copyright regulations, authorities, and permissions and in cases where you wish to use any pictures in any other work, publications or website either of your own or belonging to any third party you must contact London Sexual Health Programme. This Website is intended to provide general information on a particular subject or subjects and is not an exhaustive treatment of such subject(s). Accordingly, the information in this Website is not intended to constitute any legal, consultative, or other professional advice, service, or contract in any way. This Website and the information contained herein is provided “as is”, and London Sexual Health Programme makes no express or implied representations or warranties regarding this website or the information in it.

1. Your personal data

Personal data is anything that directly or indirectly identifies and relates to a living person, such as a name, address, telephone number, date of birth, your gender, age, how the application was made etc.

In relation to this activity we note that the following personal data may be processed:

  • Name

  • Contact details: such as Phone number, Email address

  • Enquiry nature

Where personal data may be captured as a result of Cookies, please see our separate cookies notice.

2. Why do we need your personal data?

We will collect and process the above data about you:

  • To communicate with you in instances where you have submitted further queries or concerns.

3. How the law allows us to use your personal data.

There are several legal reasons why we will need to collect and use your personal data in different circumstances.

In this instance we collect and use personal data where:

  • It is necessary for the purposes of legitimate interests pursued by the data’s controller.

4. Your rights regarding your personal data

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at information.officer@cityoflondon.gov.uk

Our Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

You can ask us to:

  • provide you with a copy of the personal information that we hold about you

  • correct personal information about you which you think is inaccurate

  • delete personal information about you if you think we no longer should be using it

  • stop using your personal information if you think it is wrong, until it is corrected

  • transfer your personal information to another provider in a commonly used format

  • not use automated decision-making processes to make decisions about you

5. Who do we share your personal data with?

In some circumstances, we use other organisations to either store personal information or use it to help deliver our services to you. Where we have these arrangements, there is always an agreement in in place to make sure that the organisation complies with data protection law.

Sometimes we have a legal duty to provide personal information to other organisations.

We may also share your personal information when we consider/believe that there is a good reason to do so, which is more important than protecting your privacy. This doesn’t happen often, but in these circumstances we may share your information:

  • to find and stop crime and fraud; or

  • if there are serious risks to the public, our staff or to other professionals

  • to protect a child; or

  • to protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening to them.

For all these reasons, the risk must be serious before we can override your right to privacy.

If we are worried about your physical safety or feel we need to take action to protect you from being harmed in other ways, we will discuss this with you and, if possible, get your permission to tell others about your situation before doing so.

We may still share your information if we believe the risk to others is serious enough to do so.

If this is the case, we will make sure that we record what information we share and our reasons for doing so. We will let you know what we have done and why, if we think it is safe to do so.

6. How do we protect your personal data.

We have a legal duty to make sure we hold your personal information (on paper and electronically) in a secure way, and to only make it available to those who have a right to see them. Examples of our security include:

  • Encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password)

  • Pseudonymisation, meaning that we will use a different name or identifier to hide parts of your personal information from view. This means that someone outside of the City Corporation could work on your information for us without ever knowing it was yours

  • Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it

  • Training for our staff allows us to make them aware of how to handle personal information, and how and when to report when something goes wrong

  • Regular testing of our technology and ways of working, including keeping up to date on the latest security updates (commonly called patches)

7. Where we store your personal data.

The majority of personal information is stored on systems in the UK or EU. However, there are some occasions where your information may leave the UK/EU either to get to another organisation, or where it is stored in a system outside of the EU.

We have additional protections on your personal information if it leaves the UK ranging from secure ways of transferring data to ensuring we have a robust contract in place with that third party.

8. How long do we keep your personal data?

We will only hold your personal information for as long as it is necessary to fulfil our legal duties or business purposes.

9. Further advice

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113 (local rate) 01625 545745 (national rate number) Information Commissioner's Office website.